Customer Testimonials near Northampton MA

I had a fantastic experience at Country Nissan and Hadley MASS. Jack, the salesman was exceptional, Very knowledgeable and helpful. My 2024 Nissan Pathfinder will give me lots of joy. Thank you, Jack and thank you, Bob.

Jack was very helpful and informative. He was very pleasant and very patient with 2 people (my husband and I) who knew nothing about what we were doing. He also let us know that we could call him if we had any questions or problems. We will be recommending this dealership (and especially Jack) to anyone looking for a new car.

Gave the absolute best dealer I have dealt with no pressure the did everything to meet my needs and make the best deal.

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If you want to save yourself stress and frustration, I would choose one of the other Nissan dealers in western mass. I purchased a car here in 2022. It was an okay experience, I worked with Alex. Car buying is stressful, but this experience that I had was more than that. When I was looking at the car, Alex was telling me that they would add the sticker protection to the trunk and the door handles and the edges of the door- it was essentially a clear sticker that was meant to protect these areas from scratches (TommyCar Protection Package). I ... Read More

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Google - Sep 29, 2026

If you want to save yourself stress and frustration, I would choose one of the other Nissan dealers in western mass. I purchased a car here in 2022. It was an okay experience, I worked with Alex. Car buying is stressful, but this experience that I had was more than that. When I was looking at the car, Alex was telling me that they would add the sticker protection to the trunk and the door handles and the edges of the door- it was essentially a clear sticker that was meant to protect these areas from scratches (TommyCar Protection Package). I did not want this, he informed me that he would not sell me the car without it and that at the time all of their cars had this added on. It was $748. This was my first time buying a new car so I naively was like "okay..." because I wanted the car, and didn't know better. After I purchased the car, it was being detailed as they usually do before you take the car off the lot. The detailer must have not been experienced because when I saw the car (the exterior color was black) there were swirl marks all over it, it looked so bad I wished it wasn't touched at all. I was upset and I told Alex that and then he got the sales manager. They agreed to detail it again and had me pick it up at night, of course it looked fine in the dark. The paint still looked horrible once I saw it in the daylight the next day. My sister-in-law also bought a car there at the same time, and the same thing happened to her, both with the paint, and the stickers. I am disgusted with the way this place does business, I actually never brought the car back there. I went to a different dealership for all of my service appointments instead. I tried to reach out to the dealership to address this, but when you call sales the voicemail mailbox is full. I tried calling a different department to reach someone, and the first time I called I was transferred to the voicemail box again. When I called for a third time, I was put on hold for 10 minutes, and had to hang up, it was taking way too long. I know this is long-winded, but I recently just sold the car and bought a new car with a different Nissan dealership. I learned there that you can have a good experience buying a car. Again, I would recommend staying far away from Country Nissan. Note: I was not required to purchase this "TommyCar Protection Package" or its other dealership alternative with my new purchase at the other Nissan dealership.

Heather in the service department did a fantastic job setting my appointment up and making sure my car was serviced and ready for me in a fast and orderly manner, I also enjoyed my time talking with Juila in sales about the car she had sold me and just checking in with me about my time with it.

I can’t say enough great things about Shane, he helped get a difficult deal to the finish line, went above and beyond. Thank you new friend Shane for everything.

My experience with purchasing a vehicle from here wasn't as pleasant as I hoped it would be. Starting with the promise of when my car would be ready, I gave a whole week for my requests to be fixed on the car (dent, new brakes and floor mats) before I drove the car off the lot. When I got there 1 week later I was told it wasn't ready, but later in the day i got a call that it was ready. I actually had to wait a couple extra days for it to be delivered (I returned my ... Read More

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Google - Aug 25, 2026

My experience with purchasing a vehicle from here wasn't as pleasant as I hoped it would be. Starting with the promise of when my car would be ready, I gave a whole week for my requests to be fixed on the car (dent, new brakes and floor mats) before I drove the car off the lot. When I got there 1 week later I was told it wasn't ready, but later in the day i got a call that it was ready. I actually had to wait a couple extra days for it to be delivered (I returned my rental and had no way of getting to the dealership) because there was noone availble to deliver it to my residence. I also purchased the simoniz product for my car, the outside of the car looked great but the inside...the upholstery was stained and filthy, the interior doors had drip stains that looked like the product wasnt rubbed in...I am just disappointed in my experience and I honestly wouldn't recommend family or friends to purchase a certified pre-owned vehicle from here.

Our car purchase was a joy! No pushy sales pitch, just friendly faces and honest deals. We will be back!

Dear Carla, You have done a fantastic job w/ Country Nissan. August 17th, 2026, I brought my wife's 24 Nissan Rogue for its 10,000 miles service. Your Service Advisor MS. Yahaira Diaz was Professional, Courteous, Thorough and Knowledgeable. Checking out the Showroom was an enjoyable experience too. No pressure from the Sales Personnel. I had the pleasure of meeting w/ your Sales Manager and Sales Representative Shane, their knowledge, professionalism w/out any pressure, definitely made our conversation enjoyable. You are doing a Great Job Carla! Sincerely, Rick C.

Had a great experience buying our used pathfinder here. If you’re looking for a new or used Nissan go see Shane specifically at this dealership! He’s wonderful to work with and will take good care of you!

I purchased my Pathfinder back in July. Julia was not my sale rep. But her communication skills and very alert responses to anyone walking through those doors is amazing. Making sure everyone feels at home and leaves with an awesome experience at country Nissan. Am very grateful to be a customer. Thank you Julia

I went to go check out a car I had been looking at and had such a good experience, I ended up buying it!! Thanks Shane and all the Country Nissan team! Welcome Ruby!

If I could give no stars to this dealer ship I would I went to view two vehicles and decided on one I left because I needed to think to decide to accept the offer They called back and presented a new offer and I agreed on it, was a signed document I waited for a link to make the deposit They then proceeded to sell the car to someone else not honoring their agreement BAD business do not go there very shady !!!!!!

Sales department 10/10 , service on the other hand 1/10 . I bought a car over here at country Nissan in January, the car passed inspection with a couple things that weren’t working or in my opinion shouldn’t even had passed the inspection. Service states “ We have cameras & won’t pass any car if they were prior problems going into inspection” I told them that it still did , yet I took it back with no complaint or problems just told them to fix it. Which was the driver door regulator & Side mirror regulator & one fog light out . & with ... Read More

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Google - Jun 26, 2026

Sales department 10/10 , service on the other hand 1/10 . I bought a car over here at country Nissan in January, the car passed inspection with a couple things that weren’t working or in my opinion shouldn’t even had passed the inspection. Service states “ We have cameras & won’t pass any car if they were prior problems going into inspection” I told them that it still did , yet I took it back with no complaint or problems just told them to fix it. Which was the driver door regulator & Side mirror regulator & one fog light out . & with that there was also a very slight vibration I would get doing U-Turns or even turning left or right . I told them about the vibration they said that’s “Common” on those specific vehicles (2017 Nissan pathfinder) . Let me tell you it is NOT normal. I leave & 2 months down the road I realize it’s getting worst & sounds like metal is shaving at times . 3 more months later ( a total of 5 months ) a master tech at Honda told me it’s the transmission . When I go back to country Nissan service . They argued they will not be responsible for whatever happened 5 months ago. So here Iam stuck with a car that may have transmission issue or drive shaft issues . As they don’t wanna take out the $200 diag fee . When I already have a $100 deductible. Something so simple they could’ve done so we can work things out . But honestly it’s cool . Not more sales with me or anything. So I will be taking myself to balise nissan of west Springfield & will deal with it on my own. But definitely wouldn’t recommend service . Very unprofessional. Even if it’s 5 months I’m sure the car shouldn’t have ANY TRANSMISSION OR DRIVESHAFT ISSUES. Round of applause to the service manager. Other than that sales are super good & professional & very clear when selling a car. Thank you

We bought a 2017 Ford edge and had some issues originally, but Julia stepped in and she is a true rockstar. If it wasn’t for her and Jason, the general manager and Richard the finance manager this deal could’ve gone sideways fast. My daughter loves her car and the dealership bent over backwards to help her get it corrected and fixed up right.

Ray at Country Nissan was amazing. After calling a few dealers who attempted to lowball me on my trade, Ray gave me a fair price and paid my infinity off super quick. We love our new Pathfinder. It fits our family perfectly ..... My brother has dealt with Country Nissan for a decade and bought 4 cars from them. He highly recommend them despite the long-ish drive and now I see why. No sleezball dealership tactics. Great, honest deals and very accomodating staff. Cant say enough great things about Ray!!!

We purchased a used vehicle for just over $30,000. The sales person, Maronel, was friendly and professional and we arrived at an agreeable price quickly. The whole visit took less than an hour. Unfortunately, when we went to pick it up I was handed one key and told that was it; there was not going to be two keys. That may not seem like a big issue, but I think it is for two reasons; 1.) they did not disclose this until everything was finalized, including payment, plates and inspection. 2.) A new proximity key is $389.52, so the total cost of the vehicle ... Read More

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Google - May 7, 2026

We purchased a used vehicle for just over $30,000. The sales person, Maronel, was friendly and professional and we arrived at an agreeable price quickly. The whole visit took less than an hour. Unfortunately, when we went to pick it up I was handed one key and told that was it; there was not going to be two keys. That may not seem like a big issue, but I think it is for two reasons; 1.) they did not disclose this until everything was finalized, including payment, plates and inspection. 2.) A new proximity key is $389.52, so the total cost of the vehicle just went up by that much for us. When we expressed out unhappiness with the finance manager, Richard Botha, he said we should not have expected two keys and that "Our foremost concern is the safety and reliability of the vehicle." Customer satisfaction is conspicuously absent from that list. We also shared our dissatisfaction with the person who made the routine follow up to see how it went. We were assured we'd hear back from the sales manager, Jason Wright. I also emailed Jason directly, but had to decipher their email protocols, as they do not make them public. It didn't bounce back, but who knows? Maybe he'll see this. Five business days on, and nothing; they're ghosting us. I would think the cost of a second key would be cheap money to turn a bad situation around. It's not too late for them to salvage this. EDIT TO ADD. Two weeks out and they clearly are done with us. They got their money. They don't give AF now.

The ownership has made their political views widely known, and those perspectives appear to influence workplace culture in ways that may feel exclusionary to some employees. For example, there have been dismissive attitudes toward transgender individuals, which raises concerns about inclusivity and professionalism within the organization. The human resources function--effectively handled by a single individual--appears underdeveloped for a dealership of this size and complexity. This lack of structure can create gaps in accountability and employee support. It is disappointing to see a business with a previously strong reputation struggle under current leadership. There are recurring concerns about inconsistent management involvement, ... Read More

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Yelp - Apr 26, 2026

The ownership has made their political views widely known, and those perspectives appear to influence workplace culture in ways that may feel exclusionary to some employees. For example, there have been dismissive attitudes toward transgender individuals, which raises concerns about inclusivity and professionalism within the organization. The human resources function--effectively handled by a single individual--appears underdeveloped for a dealership of this size and complexity. This lack of structure can create gaps in accountability and employee support. It is disappointing to see a business with a previously strong reputation struggle under current leadership. There are recurring concerns about inconsistent management involvement, particularly within the service department. Key leaders are often absent during critical periods, leaving staff to resolve operational challenges without adequate guidance or support. Additionally, there appears to be an imbalance in responsibility and authority among management, which can affect morale and overall effectiveness. Strong leadership requires visibility, accountability, and active participation--especially when a team is facing difficulties.

I wouldn’t recommend buying anything here, especially a used vehicle. Bought a used Jeep grand Cherokee that needed a software update and I just got “There’s nothing we can do to help”. I bought the car within the past 60 days. Had an issue the entire time i’ll never do business with these people again

Nice clean atmosphere, very friendly people, you made buying a vehicle easy. Nice job folks.

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Love to get back anytime

You will NEVER be able to get off their text and phone spam list. DO NOT give them a phone number you like. It's been close to 10 years and I've gotten multiple text messages and phone calls recently, despite the only reply I give them that I want them to stop calling me. I got a Nissan Leaf from them about 10 years ago (pre-pandemic). The were *fine* and the Leaf was cheep, but sort of a piece of crap. I upgraded to a Tesla (before I knew that Elon was crazy). Whole new world. But now here we ... Read More

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Google - Apr 13, 2026

You will NEVER be able to get off their text and phone spam list. DO NOT give them a phone number you like. It's been close to 10 years and I've gotten multiple text messages and phone calls recently, despite the only reply I give them that I want them to stop calling me. I got a Nissan Leaf from them about 10 years ago (pre-pandemic). The were *fine* and the Leaf was cheep, but sort of a piece of crap. I upgraded to a Tesla (before I knew that Elon was crazy). Whole new world. But now here we are. 10 year later and they KEEP TEXTING ME. I've asked many times to get off their list. They send me snail mail and text messages. They change their number so even though I report it as spam they still do it again. Today they texted me after I chatted with their AI asking to get off their text list and asked how they can help me buy a car! I literally asked them to NOT text me and they texted me more spam without even reading. Also the one service experience I had with them was crappy. They basically didn't fix anything and just pretended it was fine... even though it wasn't. UPDATE: OMG now they're calling me on the phone like it's the 1960s. I just want them to STOP bothering me.

I had an absolutely terrible experience with Country Nissan in Hadley, MA from start to finish. The vehicle I leased turned out to be a lemon, and despite multiple service visits, the service department was never able to properly diagnose or fix the issue. They kept my car for weeks at a time with little to no communication, leaving me completely in the dark and without reliable transportation. The only reason anything finally got resolved is because I had to push the issue and threaten to involve an attorney. Only then did they agree to take the vehicle back which ... Read More

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Google - Apr 8, 2026

I had an absolutely terrible experience with Country Nissan in Hadley, MA from start to finish. The vehicle I leased turned out to be a lemon, and despite multiple service visits, the service department was never able to properly diagnose or fix the issue. They kept my car for weeks at a time with little to no communication, leaving me completely in the dark and without reliable transportation. The only reason anything finally got resolved is because I had to push the issue and threaten to involve an attorney. Only then did they agree to take the vehicle back which says a lot about how they handle their customers. To make matters worse, on the day of my scheduled appointment to return the vehicle, I was told to come in at a specific time. I showed up as instructed, only to sit there waiting for over an hour before being told that the person I needed to meet with wasn’t even there yet and was “on their way.” This was after I had already asked if I should come later. Clearly, they have no respect for their customers’ time. Overall, the communication was terrible, the service department was ineffective, and the entire experience was beyond frustrating. I would strongly recommend avoiding this dealership at all costs.

I'm adding a star because the service that was completed was completed fine. That said, I also paid for a service that wasn't completed at all and realized it once I returned home, AFTER the service department verbally confirmed that it had been done. It took several days to get ahold of someone since the service department is closed on weekends, and I am working during the week. When I did reach someone, I was told I would have to get the refund by check--unable to get it mailed since I am leaving the area. I went to ... Read More

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Google - Mar 27, 2026

I'm adding a star because the service that was completed was completed fine. That said, I also paid for a service that wasn't completed at all and realized it once I returned home, AFTER the service department verbally confirmed that it had been done. It took several days to get ahold of someone since the service department is closed on weekends, and I am working during the week. When I did reach someone, I was told I would have to get the refund by check--unable to get it mailed since I am leaving the area. I went to pick it up the next day. The check wasn't "ready", and I was told to return two days later. I returned two days later. The person who needed to be at the dealership was not there to give me the check. I was told I would get a call that day. I got no call that day or the next day. I don't understand why it is so difficult to get a refund for a service that wasn't completed?

Over the last 15 years, I’ve purchased five vehicles, and my husband has purchased five as well, from Country Nissan, and we continue to appreciate the consistency and genuine care that define this dealership. The showroom may be small and quaint, but that’s part of its charm, it feels personal, calm, and never overwhelming. You’re greeted right away, and there’s a genuine sense that customers are noticed and valued. There’s a steady, trustworthy presence in the leadership team that sets the tone throughout the dealership. The staff is attentive without hovering, and everything moves at an ... Read More

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DealerRater - Mar 20, 2026

Over the last 15 years, I’ve purchased five vehicles, and my husband has purchased five as well, from Country Nissan, and we continue to appreciate the consistency and genuine care that define this dealership. The showroom may be small and quaint, but that’s part of its charm, it feels personal, calm, and never overwhelming. You’re greeted right away, and there’s a genuine sense that customers are noticed and valued. There’s a steady, trustworthy presence in the leadership team that sets the tone throughout the dealership. The staff is attentive without hovering, and everything moves at an easy, comfortable pace. Shane made the Murano test drive especially enjoyable, clear, patient, knowledgeable, and relaxed, with absolutely no sense of being rushed. Richard in Finance was equally impressive. He’s straightforward, well‑versed in extended warranty options, and explains everything in a way that feels transparent and easy to follow. It’s refreshing to work with someone who knows the details inside and out and presents them without pressure. Country Nissan continues to offer the dependable, customer‑focused experience that keeps us returning. The leadership team sets a respectful, steady tone, and the staff reflects that same approach. From Sales to Finance, everything was smooth, organized, and genuinely pleasant from start to finish. Even after all this time, they still deliver the kind of transparent, customer‑centered service that earns our trust. Another smooth, positive experience from beginning to end. Grateful to Shane (Sales), Richard (Finance), and Jason (Sales Manager) for their professionalism and genuine care throughout the process

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I recently purchased a new car from this location. Despite my calls, emails, and visits back to the location, they refuse to cancel my extended warranty.

Once the sale was made, and I went home to wait for my insurance to be switched over, I didn't hear back from anyone at this dealership for two weeks. I was driving around with a vehicle that wasn't registered for well over seven days. My insurance reached out to them with no answer. I reached out to them three times only be told I will call you right back and no one ever called me back. The sales person who initially helped me was gone due to a family emergency is what I am told. However, no ... Read More

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Yelp - Jan 14, 2026

Once the sale was made, and I went home to wait for my insurance to be switched over, I didn't hear back from anyone at this dealership for two weeks. I was driving around with a vehicle that wasn't registered for well over seven days. My insurance reached out to them with no answer. I reached out to them three times only be told I will call you right back and no one ever called me back. The sales person who initially helped me was gone due to a family emergency is what I am told. However, no one else from the dealership bothered to step up for him and finish his sale for me. Who knows how many other people were overlooked while he was absent. When asked how they could correct this issue I simply said that you've wasted my time and shown me no respect. How do you give that back? They had no response I do not suggest shopping here.

I went to purchase a car at this dealership. On the day of me picking up the car my salesman Shane was out so I was dealing with his coworkers. I paid for the car and went to make sure everything was good to leave the lot. Upon leaving I noticed the sticker had a rejection sticker that had failed for emissions and I immediately went back inside. Everyone seemed to act like they didn't know why the car had a rejection sticker.(failed for emissions) They then proceeded to tell me that I needed to drive the car 200 ... Read More

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Google - Jan 12, 2026

I went to purchase a car at this dealership. On the day of me picking up the car my salesman Shane was out so I was dealing with his coworkers. I paid for the car and went to make sure everything was good to leave the lot. Upon leaving I noticed the sticker had a rejection sticker that had failed for emissions and I immediately went back inside. Everyone seemed to act like they didn't know why the car had a rejection sticker.(failed for emissions) They then proceeded to tell me that I needed to drive the car 200 miles because they just changed the battery in order to get a sticker. NO ONE in they right mind is spending over 24,000 dollars on a car that wont pass inspection so I immediately declined. I spent money on my miles why would I do that ,literally its the dealership responsibility to make sure the car passes inspection. Then as I'm waiting for a manager I hear them talking about me in the next room. How do you disgustingly talk about customers who are trying to purchase cars with their hard earned money. When they came out the office I made it clear that I heard them. Sales guy Brandon comes around the cubicle like I can say it your face I'm not scared to say it but just a tab bit too late for that. I probably could a worked through the sticker situation but they are DISHONEST and rude. KIcked the bucket when you are literally talking about your customers in the next room and they could hear you. I believe the lady in earlier reviews saying they prey on the women the most. (Please do not let these people tell you they replaced the battery that is a BOLD FACE lie) they couldn't even tell me when the battery was changed. I paid a certain amount of money for certain type of miles on the vehicle. If you use 100 of MY miles that I paid for then reduce the value. Makes no sense

We bought a 2022 Nissan Leaf from you. Our car is one of the ones that has been issued a safety recall due to battery issues. We were told that Nissan was working on a fit and it would be ready to be rolled out at the end of December. I called your office yesterday and was not at all surprised to learn the issue had NOT been resolved. I need to tell you, we will never buy a car from Nissan and are happy to spread the word near and far to our entire network not to support your dealership. ... Read More

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Google - Jan 6, 2026

We bought a 2022 Nissan Leaf from you. Our car is one of the ones that has been issued a safety recall due to battery issues. We were told that Nissan was working on a fit and it would be ready to be rolled out at the end of December. I called your office yesterday and was not at all surprised to learn the issue had NOT been resolved. I need to tell you, we will never buy a car from Nissan and are happy to spread the word near and far to our entire network not to support your dealership. We bought a car from you on the premise that we would be able to charge it anywhere on a level 3 CHAdeMo. Now we worry our car will catch on fire. We are beyond upset with you and your company. We also read that Nissan knew about this issue a year ago (probably more) but we were just notified a few months ago. Either REFUND us for our car, change the battery, or pay whatever it takes to get it fixed.

I wouldn't recommend this dealership; I purchased a car 8/29/25 it was passed for inspection at this location w/broken axle, motor mount,brakes& rotors,broken caliper, broken emergency brake cable, no interior lights, the right quarter panel was spot painted, currently bubbled and peeled off, bad sensor in the tire and bad tires. I've been to this location over twelve times in the past four months. I recently dropped the vehicle off 11/18/25 and picked it up yesterday 12/18/25. And there is still and issue with this car! Since trying to get this issue resolved, there has been two ... Read More

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Google - Dec 18, 2025

I wouldn't recommend this dealership; I purchased a car 8/29/25 it was passed for inspection at this location w/broken axle, motor mount,brakes& rotors,broken caliper, broken emergency brake cable, no interior lights, the right quarter panel was spot painted, currently bubbled and peeled off, bad sensor in the tire and bad tires. I've been to this location over twelve times in the past four months. I recently dropped the vehicle off 11/18/25 and picked it up yesterday 12/18/25. And there is still and issue with this car! Since trying to get this issue resolved, there has been two managers that had been fired.I've been giving the wrong information.I tried to ask to speak to the owner numerous times. However, I've been given every excuse; I've written to her personally through the feature she has on her website 'Carla Cares'over 4x and still have yet to hear from her. I went to this establishment because I thought I would be taken care of, this is a family owned business. I went to school with Tommy. I felt I could trust their word and also the vehicle. They brag about it being a "Woman owned business" however the women that walk through the door are being prayed apon, with dishonesty,inconsistencies,misleading information, amongst misrepresentation of the original vehicle that was purchased. They were dishonest and broke the law passing this vehicle for inspection when it's a life threatening hazard. I'm extremely unhappy and unsatisfied and I will be taking further action.

i will never buy from here again and would not recommend anyone to go here. i bought a used toyota tacoma not even 2 months ago that has given me multiple issues. i had two different garages i trust tell me i need an alignment but Nissan swore up and down it didn’t need one. i got it done and had to pay out of pocket because Nissan wouldn’t do my alignment after asking multiple times and i pay for a warranty for apparently no reason. i’m having issues with my ABS system that i have gone to ... Read More

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Google - Dec 16, 2025

i will never buy from here again and would not recommend anyone to go here. i bought a used toyota tacoma not even 2 months ago that has given me multiple issues. i had two different garages i trust tell me i need an alignment but Nissan swore up and down it didn’t need one. i got it done and had to pay out of pocket because Nissan wouldn’t do my alignment after asking multiple times and i pay for a warranty for apparently no reason. i’m having issues with my ABS system that i have gone to Nissan about and they said no codes came up and i can pick my truck up. i just left the garage and 5 codes came up regarding my ABS system. this place is a joke.

Each time I had my car repaired at Nissan something major would break shortly after the service they provided. I have no confidence in the service department. Go anywhere else but here !

Misleading and very untruthful sales people. I was given a quote and told there was 0% financing when I got there that was not the case at all. I do not recommend this Nissan dealership.

I cannot speak to their sales department, but my experience with their service department was disappointing. I brought my car in for a specific repair and already had the diagnostic error code from another shop, which I shared with them when scheduling the appointment. Despite this, there seemed to be little understanding of the issue I wanted addressed. After dropping off the car, I received a call a few hours later with a list of recommended repairs I had not asked for, starting with new wiper blades and cabin filter, which I had replaced just a few months ago. I ... Read More

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Google - Jun 16, 2025

I cannot speak to their sales department, but my experience with their service department was disappointing. I brought my car in for a specific repair and already had the diagnostic error code from another shop, which I shared with them when scheduling the appointment. Despite this, there seemed to be little understanding of the issue I wanted addressed. After dropping off the car, I received a call a few hours later with a list of recommended repairs I had not asked for, starting with new wiper blades and cabin filter, which I had replaced just a few months ago. I declined the additional services and was then told the cost to fix the original issue I brought the car in for. What they failed to mention at that time was that they had performed a separate diagnostic, which cost $170 and confirmed exactly the same issue I had already reported. I understand they have their own diagnostic process, but it seems unreasonable to charge me just to confirm an issue that was already identified and communicated. Later that day, I was told my car was ready for pickup, only to be called back minutes later and informed it would not actually be ready until after the weekend. When I finally picked it up, the bill was $270 more than what had been communicated by phone. To make matters worse, the car had been parked near trees and was covered in bird droppings and dirt from sitting there all weekend. On a good note, the issue was fixed by the technician, but overall it was a frustrating and unsatisfactory experience.

Had a malfunction come on in my car which on the nissan website says is for the emergency braking system and country nissan wanted me to replace the camera for the lane departure system which is still working perfectly, I am still under my 60 day warranty and of course they said it's not covered.

Three hours for an oil change and routine service and still had the audacity to charge my girlfriend 30 dollars in labor for an air filter. Why pay the most for below average service?

DO NOT SET FOOT IN COUNTRY NISSAN. EVER. If you value honesty, respect, or even basic human decency—run far, far away from this dealership. Let me be crystal clear: Country Nissan is deceptive, manipulative, and absolutely predatory - especially toward women—despite advertising that they’re a “women-owned” business. I have never in my life felt so blatantly disrespected and taken advantage of by a business, and I want people to know exactly what happened to me so no one else makes the same mistake. A few years ago, I met the owner of Country Nissan through my job ... Read More

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Google - May 11, 2025

DO NOT SET FOOT IN COUNTRY NISSAN. EVER. If you value honesty, respect, or even basic human decency—run far, far away from this dealership. Let me be crystal clear: Country Nissan is deceptive, manipulative, and absolutely predatory - especially toward women—despite advertising that they’re a “women-owned” business. I have never in my life felt so blatantly disrespected and taken advantage of by a business, and I want people to know exactly what happened to me so no one else makes the same mistake. A few years ago, I met the owner of Country Nissan through my job at a local restaurant. She seemed friendly enough at the time and even encouraged me to come see her if I ever needed a new car. So, when I decided to sell mine about six months ago, I figured I’d give the place a shot. Big mistake. I brought in my car and was offered $4,000 for it. I told them I needed some time to think, and when I returned a month later, they suddenly claimed the *new* general manager would only offer me $500—yes, five hundred dollars. They informed me the old GM had been fired because he was making “bad” deals with people. In any case, they knew my car was already deregistered and I had no leverage. I was stuck. The sales team dangled a carrot and told me if I bought a car from them, they’d give me $4,000 off the price instead. I was obviously upset, and they smugly promised the discount would still apply whenever I was ready to buy—another lie, as you’ll soon see. Fast forward to recently: I contacted them about a car I saw on their website and made an appointment to see it. I even spoke to someone on the phone 30 minutes before arriving to confirm everything. They assured me the car would be ready. I took time off work to come in, only to be told when I arrived that the car had been sold. No phone call. No courtesy. Still trying to make the best of it, I looked at the website while I was there and pointed out another car I liked. They made me wait over 35 minutes before telling me that one had been sold too. At that point, they conveniently pushed me toward a “similar” vehicle—except it was $13,000 more expensive. And when I asked to go over numbers before wasting more time, they flat-out refused. They didn’t care. They just wanted me to look at a car, fall in love with it and hoped I’d cave. But the worst part of all of this? The way they talked down to me. As a young woman, I was condescended and treated like my frustration was irrational or emotional. They didn’t listen. They didn’t care. They treated me like I was naive and easily manipulated. And the kicker? That $4,000 off they promised me months earlier? Apparently that vanished into thin air, too. Another broken promise. Another manipulative tactic to trap a customer. Everything about Country Nissan is shady, dishonest, and unethical. The way they operate is deceptive and downright predatory. They bait you with false promises, switch prices, and disrespect your intelligence—especially if you’re a woman. Country Nissan, I hope you read this and feel absolutely ashamed of yourselves. You’ve lost not just a customer, but everyone I’ve shared this experience with. And I will continue to tell this story to anyone who’ll listen.

May 1st I went for an oil change tire rotation and fresh battery for my key fob on my 2020 Rogue with 49,600mi. I had a complimentary oil change from the original dealer in Conn. I mentioned back passenger window was acting up could they take a look. Heather the service writer brought me a paper to sign regarding a diagnostic on the window. Never once telling me nor explaining that there is a cost fur doing so of $170. They could have told me this when I asked if they could look at it. She should could have disclosed cost when ... Read More

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Google - May 9, 2025

May 1st I went for an oil change tire rotation and fresh battery for my key fob on my 2020 Rogue with 49,600mi. I had a complimentary oil change from the original dealer in Conn. I mentioned back passenger window was acting up could they take a look. Heather the service writer brought me a paper to sign regarding a diagnostic on the window. Never once telling me nor explaining that there is a cost fur doing so of $170. They could have told me this when I asked if they could look at it. She should could have disclosed cost when she brought me the paperwork for said diagnostic. But she never did when presented with multiple opportunities to disclose the cost and instead choose not to. Rude Had I been told up front there is a cost and amount then I would have said skip it just do the oil change and tire rotation. It was Not in my budget or on my bingo card. When I got my car back along with the multi point inspection recommendations I was sticker shocked. The window part assembly job was a mere $926.26 AND they could have it delivered the next day she told me. She did say I could even get terms to get all the work done And sent me a link to my phone directly for said option. There were 5 recommendations fur flushes I realized that the car needs flushes but the pricing was outrageous and gouging $199 fur brake system flush $499 fur a 4x4 flush $315 fur transmission fluid flush, $203 cooling system flush. They pointed out a need for a total outer taillight assembly at $271 and the micro filter in cabin at $71 and an alignment fur$169 (which was the only reasonable price item I thought). The recommended work order came to a total of just under $3,000. My anger and reason for this review is that not only that i was charged fur a service without upfront transparency and clarification on cost of said service but then followed up with a recommendation of $3,000 worth of work. It reeked of bad business practices through and through. i feel this is just straight up unethical and wrong. I feel that Country Nissan is not only an unethical shop but gross in how it operates. I will never go there again obviously, nor recommend it.

The worst experience I've ever had with a dealership. I arranged a visit with them. Upon arrival, everything seemed normal. I took a test drive and loved the vehicle. When I returned to the dealership, they told me the car had already been sold two days earlier. I had to drive three hours round trip and miss work, both my wife and I. They are irresponsible and disrespectful of other people's time. One star is too much for what they did to us.

Booo!!!! They flopped down to don't get your car there town. I did get mine because my first experience buying a car from them was great. Things have change and I felt like I was in a zoo getting played but they had the car I wanted so I went with the unprofessional antics. Will not go back, that is for sure.

Total scam. Never take your car to their service department! They're going to trick you into getting crazy expensive services and repairs that your car just doesn't need at all (and I'm talking about thousands of dollars!). I did the task of getting a second opinion (twice) from other (now more trusted) shops, and was just taken aback by the shamelessness of these people. As for me, this was my last time there.

Angel Rodriguez helped me with the purchase of my new car I picked up my car from the dealership yesterday. Angel was amazing salesman went over and beyond to make sure everything went smoothly yesterday highly recommend a 5 star ⭐️ salesman Country Nissan is the go to place to purchase your vehicle. Everyone is Amazing! Thank you all so much! Laurie Lombardi

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Bought my 2022 sentra used at 13.5k miles in 2023. At my last interaction, an oil change/tire rotation, oil was spilled all over the valve cover, the change took 2 hours and I was told they were washing my car before it was ready. I waited, the car was not fully washed with streaks all over, was quoted for $2k worth of brake replacement and a fuel system flush. I did the brakes myself, and noticed that there was absolutely no wear on my pads, like brand new. Rotors were completely gouged and causing grinding. Dealer totally slapped pads on before selling ... Read More

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Google - Feb 19, 2025

Bought my 2022 sentra used at 13.5k miles in 2023. At my last interaction, an oil change/tire rotation, oil was spilled all over the valve cover, the change took 2 hours and I was told they were washing my car before it was ready. I waited, the car was not fully washed with streaks all over, was quoted for $2k worth of brake replacement and a fuel system flush. I did the brakes myself, and noticed that there was absolutely no wear on my pads, like brand new. Rotors were completely gouged and causing grinding. Dealer totally slapped pads on before selling me the car and didn't do the rotors. I get the car back and my IDLE TIME is up 45 whole minutes. Unclean, idled for close to an hour added to my vehicle, oil all over valve cover, I am done with country nissan. Absolutely shady dealership, great service rep. She is about the only good interaction I've had here last 2 years.

The technicians are really bad. The four-wheel balance made my steering wheel crooked. The car had only a few problems originally. I repaired it here. Now the car shakes violently when I drive at 60 miles per hour. They can't even do the four-wheel balance. It's really rubbish.

Purchased a vehicle about a year ago. At first it was a good experience; everyone was super friendly. Then following my decision on the purchase, things changed quick. I wasn’t told what my trade in value was and then when I asked, I got an attitude and was told I was already getting a deal on the vehicle. 🙄 Recently got my vehicle serviced at a different location and found out there were 2 recalls. 1 which had been active on the date of purchase and I was not told about it. The vehicle I was looking at was boasted about having ... Read More

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Google - Jan 7, 2025

Purchased a vehicle about a year ago. At first it was a good experience; everyone was super friendly. Then following my decision on the purchase, things changed quick. I wasn’t told what my trade in value was and then when I asked, I got an attitude and was told I was already getting a deal on the vehicle. 🙄 Recently got my vehicle serviced at a different location and found out there were 2 recalls. 1 which had been active on the date of purchase and I was not told about it. The vehicle I was looking at was boasted about having no scratches or damage. Following a good hand held wash, all scratches and chips were made visible. After all of that, I was being pushed to move quickly through the financing portion of my purchase as the guy had to pick up his kid in an hour. So because of that, there were errors in the paper work which I didn’t notice until I went home and read through everything carefully. The odometer reading wasn’t updated and wasn’t correct on the paper work but unfortunately I didn’t notice until later because I was being pushed to move quick through the process. Overall I am disappointed and wouldn’t recommend this place to anyone ***UPDATE *** Rust is now showing up under the black wax that was put on the undercarriage to hide the rust upon purchase. And no it’s not new rust. I know the difference between surface rust and rust that was covered up. A lot of shady stuff was done to sell this vehicle and now I see why it was discounted in the first place. Absolutely unacceptable and shady. Also love how all the good reviews get responses, but the bad reviews are left not responded to. Says a lot about the company. Definitely will not be returning to this dealership in the future for any new vehicles or service appointments.

Angel is a very knowledgeable salesman, explained everything very well and was extremely helpful and understanding throughout the entire process.

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Angel was such a pleasure to work with all around, made my experience the best

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Jason was extremely rude

Dishonest employees. They did not honor my warranty which was still valid. Horrible. STAY AWAY.

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WE ARE DONE WITH COUNTRY NISSAN I went in for an oil change and was handed a quote for over $6,000. for multiple things to fix. For instance, they claimed the outer tie rods were "completely" blown and needed immediate replacement. This seemed suspicious because my car was driving perfectly fine, so I decided to get a second opinion at Midas. After inspection, Midas found the tie rods were perfectly fine. Nissan also insisted that my front brake pads and rotors were completely worn out. However, I knew my rotors were only two years old, which raised further doubts. ... Read More

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Google - Nov 17, 2024

WE ARE DONE WITH COUNTRY NISSAN I went in for an oil change and was handed a quote for over $6,000. for multiple things to fix. For instance, they claimed the outer tie rods were "completely" blown and needed immediate replacement. This seemed suspicious because my car was driving perfectly fine, so I decided to get a second opinion at Midas. After inspection, Midas found the tie rods were perfectly fine. Nissan also insisted that my front brake pads and rotors were completely worn out. However, I knew my rotors were only two years old, which raised further doubts. Midas confirmed that my brake pads were only halfway through their lifespan, and my rotors were still in great condition. I didn’t need to replace anything. I’m done with Nissan. The question is, how long have they been scamming my wife and me? Worse, how many other customers have they taken advantage of? Nissan’s prices are outrageous. For example, they charge over $500 for front brake pads, while Midas only charges $300 for the same parts from the same suppliers. Midas works directly with car manufacturers and follows their specifications, ensuring the same quality. Why pay more at Nissan when you can get identical work done for less at Midas??? So... Goodbye Nissan. You will no longer service my car!

The service is terrible, from the customer service to the three-hour wait for an oil change, filter replacement, tire rotation, and inspection on my 2024 SUV. They wanted to charge me $315 for the 10,000-mile service because they claimed I didn't have a warranty, which is impossible. I only ended up paying $35 for the inspection because I paid extra for Tommy Care. The employee, Heather, seemed completely indifferent and didn't offer any solutions to the customer. I've always bought new vehicles, and this is the first time I've had such a bad experience with maintenance. I hate that ... Read More

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Google - Nov 10, 2024

The service is terrible, from the customer service to the three-hour wait for an oil change, filter replacement, tire rotation, and inspection on my 2024 SUV. They wanted to charge me $315 for the 10,000-mile service because they claimed I didn't have a warranty, which is impossible. I only ended up paying $35 for the inspection because I paid extra for Tommy Care. The employee, Heather, seemed completely indifferent and didn't offer any solutions to the customer. I've always bought new vehicles, and this is the first time I've had such a bad experience with maintenance. I hate that dealership. In the waiting area, the coffee ran out, and nobody was paying attention to anything. They decided to fix the women's restroom during business hours, and it was unusable because they were working on it the entire time. I'm definitely going to other alternatives for my services because I'm not coming back, and I'm even considering trading in my Nissan Pathfinder Platinum for another brand that offers better warranties, maintenance services, and customer service.

Angel was very helpful and knowledgeable during our test drive, despite not buying angel was very good with following up and understanding me and my needs.

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Terrible, unethical, and the exact reason anybody would be skeptical of a car dealer. This perfectly describes Country Nissan. My husband and I went to the dealership and put a deposit on a vehicle. We filled out all the paperwork and signed it and said we would be back on Friday to complete everything we needed to purchase the car. We weren't 100% sure it was the car we wanted, although we liked it, but due to our work schedules we could only go back on Friday if we were going to move forward. Our initial visit was on a ... Read More

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Google - Oct 3, 2024

Terrible, unethical, and the exact reason anybody would be skeptical of a car dealer. This perfectly describes Country Nissan. My husband and I went to the dealership and put a deposit on a vehicle. We filled out all the paperwork and signed it and said we would be back on Friday to complete everything we needed to purchase the car. We weren't 100% sure it was the car we wanted, although we liked it, but due to our work schedules we could only go back on Friday if we were going to move forward. Our initial visit was on a Sunday during an event that they were having where they had some team of people that travels around the country to different dealers to help them sell cars. So anyway, we filled out the paperwork, left a $500 deposit and left. The next day I checked my email and discovered that they ran our credit. We did not fill out a credit app, only the form showing our deposit and to hold the car, or so we thought...... I called and spoke to Tim (finance manager?) He said that we did sign the paper to have our credit run to purchase the car. That was NEVER said. We simply thought because we were told that we were signing for our deposit. Shame on us for providing all the info including our social security numbers for them to use but we were just trying to secure the car. When I looked at the time of the email, it appears that they had run our credit while we were still there and never mentioned it. Now we are not worried about our credit because it is great, but why would they do that? Maybe they thought that we would proceed with the sale because they already ran it..... Also the salesman guy (the traveling salesman whose name I do not remember) was pushy and rude and made promises in regards to a warranty that were never going to happen because they simply didn't exist. Overall the whole place was a joke. I went to Curry Nissan in Chicopee and bought the same exact car. They didn't even have it on their lot, but were able to get it within 2 days. Another thing, I was so embarrassed for the people who did buy a car while we were there..... An employee hit ta gong that they have in the dealership and announced the customers name and that they purchased a vehicle. It's a car dealership, not the Gong Show. Lol. My cousin had purchased a car there a few months before we went there and I wish I had known because after hearing her experience I wouldn't have wasted my time. But that is her story to tell. Don't waste your time with this place.

Shame on me for buying my third car here in 10 years. The 2024 Frontier I bought with a trade in has had 3 total electrical failures and is now back at the dealer for evaluation. Service has been horrible and they were unable to find the problem. No one has gotten back to me and the service department hung up on me twice when I called in. I now have to have the regional mechanic look at the truck. So far this has been a horrible experience on all fronts. This has now happened again 4th time. Corporate is not much help. ... Read More

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Google - Oct 3, 2024

Shame on me for buying my third car here in 10 years. The 2024 Frontier I bought with a trade in has had 3 total electrical failures and is now back at the dealer for evaluation. Service has been horrible and they were unable to find the problem. No one has gotten back to me and the service department hung up on me twice when I called in. I now have to have the regional mechanic look at the truck. So far this has been a horrible experience on all fronts. This has now happened again 4th time. Corporate is not much help. After a long battle the truck was finally purchased back by Nissan for the purchase price. This dealership was not much help but it is now time to move on. I didn't "love it here".

Angel was a fantastic help in helping buy a new car. Superb customer service all around.

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Everybody that we encountered was friendly and helpful. There was no pressure and all options available were presented to us. A very quick and seamless transaction with no runaround. We were given a fair trade in value and fair price for the new (To us) vehicle.

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It was wonderful to work with Angel and Country Nissan. They made the process so smooth!

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I recently purchased a 2024 Nissan Versa from Country Nissan and had a fantastic experience. I want to extend my heartfelt gratitude to my salesman Angel for his outstanding service. Angel was incredibly knowledgeable, patient, and went above and beyond to ensure I found the perfect car. He made the entire process smooth and stress-free.

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Had a great buying experience at Country Nissan especially with Abraham Cruz , he helped me pick the Rogue. He really listened to me and that made me feel good about buying a car there. If you need to buy a car or truck ask for Abraham Cruz it will be a worry free transaction. Thank you Abraham for a job well done.

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Rob was outstanding and I highly Recommend his abilities and professionalism. More so, Rob was direct, honest and to the point which I truly appreciated when it comes to the Car buying process and industry in general. I found that he truly looked out for our interests in helping us through our sales process and I cannot highly recommend him enough! Thank you Country Nissan and Overall Rob and your work Ethic.

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Country Nissan handled the entire transaction in a courteous and professional manner. They gave me a fair value for my Volvo xc 40 and followed up to take care of all the details. Rob was especially helpful and respectful. I strongly recommend them for selling your car. Ask for Rob and he will treat you right.

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Country Nissan is a clean and welcome environment full of people who are helpful and kind.

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I was able to get much more money for my old Rogue working with Rob Winslow at Country Nissan. He was able to walk me through the process in a kind and professional manner. I felt comfortable and confident when it came time to sell my vehicle. I walked away feeling good about the money I received for my car. I will be sending everyone that is wanting to sell their vehicle to Rob. I trust that he will be fair and it’s clear he is exceptional at what he does- both in the car business and in the ... Read More

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DealerRater - Aug 4, 2024

I was able to get much more money for my old Rogue working with Rob Winslow at Country Nissan. He was able to walk me through the process in a kind and professional manner. I felt comfortable and confident when it came time to sell my vehicle. I walked away feeling good about the money I received for my car. I will be sending everyone that is wanting to sell their vehicle to Rob. I trust that he will be fair and it’s clear he is exceptional at what he does- both in the car business and in the people business. He really does go above and beyond to make sure the customer leaves with a positive experience!

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I have been buying cars for over 20 years and I have to say that bond was by far the best sales person that I’ve ever had the pleasure of working with. Highly recommend.

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Rob was amazing from our first meeting to our last transaction Stayed in touch but no pressure Very personable If he was a salesperson I would definitely recommend him

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Worst. Experience. Ever. Disorganized, lying, thieves. Will NEVER go back. Save yourself, go elsewhere. Any where.

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Not even a one star. I was talking to Jason through text and i filled out credit application everything went good, he told me he works with bad credit, repos, everything for me to get a new car. Filled out application he told me I got a approval through a bank and I just needed to come down to land on a vehicle, so I went down after driving 2 hours to get there, to sign paper work everything, and I showed up there for them telling me I needed money down and a co signer nothing what Jason has told ... Read More

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DealerRater - Jul 9, 2024

Not even a one star. I was talking to Jason through text and i filled out credit application everything went good, he told me he works with bad credit, repos, everything for me to get a new car. Filled out application he told me I got a approval through a bank and I just needed to come down to land on a vehicle, so I went down after driving 2 hours to get there, to sign paper work everything, and I showed up there for them telling me I needed money down and a co signer nothing what Jason has told me.

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I recently called the dealership and spoke with Jason and told him I would like to come and see a car posted on their website, he assured me it was on the lot. When I arrived he told me the price posted on their website was not accurate as the car had not been certified by Nissan and then it would be more money. He then tried to show me two other cars. One of the cars had to be returned to the lot as a salesman had left in it to go home for an errand. When he brought ... Read More

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DealerRater - May 8, 2024

I recently called the dealership and spoke with Jason and told him I would like to come and see a car posted on their website, he assured me it was on the lot. When I arrived he told me the price posted on their website was not accurate as the car had not been certified by Nissan and then it would be more money. He then tried to show me two other cars. One of the cars had to be returned to the lot as a salesman had left in it to go home for an errand. When he brought it back for me to look at, it looked as though he had moved into the car. No thank you. I was told they could find one for me online with exactly the specs that I wanted in a used car. Jason then texted me pictures of two cars and asked if I was interested. I responded I would like to see one of the cars and asked him to verify mileage. He did and then asked to confirm which car he should buy for me. I replied that I was interested in seeing the car. He replied with seeing or buying? His text from there on went downhill and he was disrespectful. I would not recommend him or the dealership to anyone I know.

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Jea Jensen in sales did a great job selling me my new Infiniti! TY Jea!

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On December 22nd I came into the store after talking to Jason over the phone regarding a 2021 Nissan Rogue Sport. I ended up having Rodd as a dealer. At the time, I had funding from UMass Five College but had been pre-approved through Nissan. I signed paperwork and called my insurance with Rodd and the sales manager. The car was to be delivered the following week but there was a delay with the title, so it was delivered with dealer plates and the promise that the title would be in “any day now”. The UMass Five ended up being different ... Read More

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DealerRater - Feb 6, 2024

On December 22nd I came into the store after talking to Jason over the phone regarding a 2021 Nissan Rogue Sport. I ended up having Rodd as a dealer. At the time, I had funding from UMass Five College but had been pre-approved through Nissan. I signed paperwork and called my insurance with Rodd and the sales manager. The car was to be delivered the following week but there was a delay with the title, so it was delivered with dealer plates and the promise that the title would be in “any day now”. The UMass Five ended up being different than what I thought so Jason got my cosigner and I re approved with Nissan. We signed the paperwork on January 1st. I asked Jason to put the UMass check for 20k in the car so when it was delivered, I could give it back to UMass (per their instructions) so they could void it out. He said he would. When the car was dropped off, the check wasn’t in it. I had repeatedly asked where the check was and always received “I will look into it” without a follow up. I sent an email to Jason on January 11th confirming that the first payment would be moved back from January 31st due to the delay with the title/registration. MA law states: Massachusetts title law requires all motor vehicles and trailers (over 3,000 lbs) to be titled within 10 days of purchase. The vehicle was purchased on January 1, so I have been driving around illegally, albeit on dealer’s plates. They should have NEVER delivered this vehicle to me without it being registered, titled, etc. On January 11th, Jason responded to my email stating “Yes, payment will be pushed back.” Around January 22nd I spoke to Jason on the phone after filing a BBB complaint due to the mess this has become and the fact the dealership has participated in illegal sales according to MA law. When we spoke, it was only then that I found out from Jason that he knew “10 days prior’ that the dealership had actually cashed the UMass check. He knew for 10 days and didn’t respond to me every time I asked about the check with the true answer. I found out Rodd and a bunch of people had been fired and according to Jason about “35 other people were also being helped due to a recent rash of bad practices by folks who were fired” He admitted to me that one of those folks should have never delivered the car to me without the title. Fast forward to this week. On Friday the 26th the title was finally in. I signed it and on Monday, January 29th, my cosigner did. It was registered the same day. I have been asking via text and email for the new loan paperwork with the new payment date and was told I’d get it Tuesday, but I did not. I asked about it today and received it. It is the same paperwork we signed on January 1st. When I asked Jason about it, he said the payment date is January 31st and there is nothing he can do about it. He is the one who told me via email on January 11th that it would be pushed back!!! Now, he doesn’t want to deal with me. He cannot, then backed out of speaking to me because I called him out on his lying. Finally, they cut a check for my first month's payment. I will never buy a vehicle from them again. They still need to get a dent and paint repaired and agreed to do that, let's hope they hold up their end of the deal. Many people told me to avoid this dealership, but I did not listen. Please avoid this dealership!

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When Kyle is repairing your car, you can relax, knowing that you are dealing with a professional

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Brandon thank you for all your help and your patience. I know I wanted to see a lot of cars but you helped me figure out what best suited my needs. See you for my next lease!

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Brandon aka keith sweat! Thank you for helping me into this car. Ill send everyone i know looking for a car, to you. Way more fun than you shoiod have at a dealership. Thank you so much!

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I heard a lot of great things about this guy Brandon so I wanted to to come here since my last experience was terrible. Gave them a chance and he did not disappoint. Thank you for the knowledge, respect and of course finding the right car!

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In hopes to buy out my lease, your salesman Brandon did everything in his power to convince me that wasn’t ideal. This should’ve been my first sign to walk out, but I didn’t. I got put into a 2020 Rogue Sport with way less features than my other Rogue had, and my payments were only $50 less than my lease. According to your General Salesman Robbie, I didn’t fight it. No I didn’t “fight” it, but I did question why the monthly payment was still so high, and I clearly wasn’t happy. I was told to ... Read More

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DealerRater - Aug 7, 2023

In hopes to buy out my lease, your salesman Brandon did everything in his power to convince me that wasn’t ideal. This should’ve been my first sign to walk out, but I didn’t. I got put into a 2020 Rogue Sport with way less features than my other Rogue had, and my payments were only $50 less than my lease. According to your General Salesman Robbie, I didn’t fight it. No I didn’t “fight” it, but I did question why the monthly payment was still so high, and I clearly wasn’t happy. I was told to come back the next day after the registration was done. I was called at 4pm telling me to come Monday because it hadn’t gone through. I left early from my job in Brattleboro to get there on time, only to sit there for 45 minutes and to be told that the registration was never done. You couldn’t have picked up a phone and told me that? Thanks for wasting my time on that one. Finally, a week after the purchase of the car it was delivered to me at my work. I gave the driver my keys to my other car, and he drove away very quickly. I got inside my new car, and noticed almost immediately there was a crack in the windshield. Which was NOT there when I test drove the car, which I have my father as a second witness to attest to that. I called and spoke with Brandon who sold me my car, and informed him of this. He replies to me “oh I know.” Like it was not a big deal whatsoever, which immediately made me angry. If any of YOU were delivered a new to you car with a crack in the windshield I can guarantee you would NOT be happy. He then told me that in the state of Massachusetts, a crack less than two inches is inspectable and that it was ok and to claim it on my insurance. No, it is absolutely NOT ok to deliver a new to me car with a crack in the windshield that happened when it was in the DEALERSHIPS possession. I just wanted my other car back. My aunt and uncle who both have numerous years of experience in car sales called and spoke with general sales managers Robbie and Jason and told them they completely gave me an awful deal. Robbie told my aunt that I could “trade” in my car they sold me and get back my other car. Only hours later he completely changed his tune while he was speaking to me personally, and told me if I did that my payments would be $550 a month. I was also told by Robbie that you cannot buy out a lease in the state of Massachusetts which is a complete lie (per the pictures below) So after I decided to just keep my new car, I wanted Country Nissan to be responsible to fix my windshield. It took them days, and me calling numerous time for them to get it together with Safelite to order the glass for it. They then came and picked up my car on Friday 7/28 and told me it would be done by Saturday or Monday at the latest. After going both of those days of hearing NOTHING I called the morning of Tuesday 8/1 and was told by Robbie it would be done sometime that day. About an hour later I received a phone call from a Kayla telling me Safelite ordered the wrong glass, and they had to reorder and my car would be done by Thursday 8/3. Never heard from them. I called Friday 8/4 first thing in the morning, and again spoke with Kayla who acted like it was no big deal they completely ghosted me the day before on what is happening with my car. Told that it would be brought to me by end of day Friday, got a call telling me that “Safelite’s calibration machine is down” and now my car won’t be delivered to me till Saturday 8/5. After EIGHT days my car came back. Eight friggen days for something that can be done in a driveway in an hour tops. This month long, extremely frustrating process has been so tiring, and has brought out an anger in me that I have never ever experienced before. Yes, some of it was my fault. But most of it was Country Nissan for their beyond crappy customer service, their lies, and all around attitudes about it all. It just proves that these people don’t care about th

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Very grateful for the hard work to get my payment to the right number to allow me to purchase this new sentra. Thank you Brandon and Alex for all your help!

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Sadly another car so soon because an accident but just as expected Brandon was at Country Nissan to guide me successfully to another Nissan. Thank for all your help again.

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Thanks you to Country Nissan and Brandon I’m now apart of the Nissan family! Excited about my new Frontier. See you for the first detail.

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Brandon did an amazing job finding a great car at an amazing price! Worth of some nice words. Thanks again!

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Brandon was amazing I really appreciate all your help. If I need another car soon or if I know someone one that needs a car I’ll send them your way.

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After seeing all the reviews for you Brandon and now actually working with you. Makes sense why people like you some much, you are very personable. We appreciate you not being pushy. Our daughter will be here next month to upgrade hers.

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We did it, even being flipped in my current car, Brandon and the team at Country Nissan did very good. You have certainly earned my future business!

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Well Brandon, you said it when I stepped inside the dealership. "Welcome to the Nissan family' and with excitement, I must say glad to be apart of it. Thanks for all your help.

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Well Brandon, you said it when I stepped inside the dealership. "Welcome to the Nissan family' and with excitement, I must say glad to be apart of it. Thanks for all your help.

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Love, love, love our new Rogue. Brandon, you knew what you were doing when you pulled up the red one. Thank you so much for finding the right one for us.

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Brandon was very helpful and listened to my needs and showed me what exactly what i wanted. Unfortunately I did not purchase but he had met my needs.

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Helpful, professional, and knowledgeable salesman. He had our families best interest in mind and helped us find the perfect fit. Thanks Brandon!!

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Thanks to Brandon I am a part of the Nissan family now lol thank you so much for helping me ick my car never would look at another brand again

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Brandon was very professional and dedicated to getting me into the perfect. I would recommend him to everybody.

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Brandon helped us very well and new to Nissan. Thank you for everything. My brother is coming to see thanks

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This may have the my smoothest transaction,yet, since I've been purchasing cars. Brandon I must say, quick and effiecient, nicely done.

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I am now the 5th person in my family to have come purchase from the tommycar auto group and once again another amazing salesperson helped us. Brandon it was an absolute pleasure working with you! Till next time sir… can’t wait for the laughs.

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It doesn’t take many words to explain the amazing job Brandon and the team at Country Nissan did for my daughter. First time for everything. Once I hated car salespeople, now I adore mine!

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